Field Service Engineer · Laboratory Automation (Chinese Speaking)

We are looking for a Field Application/ Service Engineer to provide application support for our laboratory automation and digital software products. In this role, you will work closely with customers, headquarters engineers, and cross‑functional teams to ensure smooth installation, integration, and operation of our solutions. You will also provide training, troubleshooting, and feedback to continuously improve product performance.

Job Summary

• Install, configure, and maintain laboratory automation control and digital software at customer sites.
• Provide second-line technical support: troubleshooting, debugging, and issue resolution for automation systems and laboratory software.
• Collaborate with HQ software engineers on feature implementation and optimization.
• Conduct product training and presentations for customers after installation.
• Collect and analyze customer feedback to propose product improvements.
• Contribute to coordination tasks in integrated engineering projects

Key Requirements

• Master’s degree or above in Bioengineering, Robotics, Electrical Engineering, Software Engineering, or related field.
• 3+ years’ experience as a robotics software engineer, automation service engineer, or in a similar technical support role.
• Familiarity with at least one programming language is required; strong proficiency in Python/Java is preferred. Experience working with vendor APIs and SDKs for laboratory equipment is a strong plus.
• Strong problem-solving and analytical skills, with attention to detail.
• Interest in laboratory automation, life sciences, or digital engineering solutions
• Excellent communication and teamwork skills, comfortable in cross‑functional collaboration.
• Fluent in English (written and spoken) – mandatory; Chinese language skills are a strong advantage.
• Previous experience in the life sciences industry is a strong plus.