Labor Analyst – Product Specialist

• Ingest customer labor and operational data and turn it into automated schedule recommendations using Ando’s model.
• Analyze schedule-vs-actual outcomes weekly.
• Contribute to the labor matrix and run cost and usage analyses that inform pricing and positioning.
• Work with product and engineering to turn customer needs into product improvements.
• Run intake with each new customer and lead the change-management conversation.
• Own the weekly relationship.
• Lead quarterly business reviews with executives.
• Anticipate what a customer needs before they ask.

Requirements

• Restaurant operations experience preferred
• Strong with spreadsheets and data
• Comfortable with SQL and data tools
• Excellent communicator across levels
• Emotionally intelligent
• Honest early and anticipatory
• Successful candidates will have workforce analytics or operations-research background, preferably in restaurant or hospitality customer-facing SaaS experience, and English/Spanish bilingual.

Core Competencies

Demonstrates expertise in analyzing operational data to create automated scheduling recommendations, with a strong focus on customer relationship management and effective communication. Proficient in SQL and data analysis tools, with a background in workforce analytics within the restaurant or hospitality sectors.

Highest-signal resume keywords

• Restaurant Operations Experience
• SQL Proficiency
• Data Analysis Skills
• Workforce Analytics Background
• Bilingual in English/Spanish

ATS Optimization Keywords

Hard Skills

• Data Analysis
• SQL
• Spreadsheet Proficiency
• Cost Analysis
• Usage Analysis

Soft Skills

• Excellent Communication
• Emotional Intelligence
• Anticipatory Skills
• Honesty

Industry Keywords

• Restaurant
• Hospitality
• Customer-Facing SaaS
• Change Management
• Business Reviews